Privacy Policy

Last Updated: April 20, 2023

This Privacy Policy informs you about the type of personal data which is collected and received through our site https://subvista.app (“Website”, “Site”) and our application Subvista, and how this data is used, shared, retained, and protected.

Overview

As a general rule, we at Bytewise Sulotions LLC (“we”, “us” or “our”) avoid collecting personal data if it is not necessary. The collected data is protected and only authorized employees have access to it. We only share the data collected by us on a need-to-know basis with the following third parties:

In limited circumstances: public authorities or other third parties if required by law or reasonably necessary to protect the rights, property, and safety of ourselves or others Otherwise, we DO NOT sell, share, or rent your personal data.

YouTube Data API

Subvista is built around the YouTube API, so in order to use the app, the user needs to be given limited access to their YouTube account. The application can only read YouTube data, not modify or delete it. Subvista adheres to the Google API Services User Data Policy, including the Limited Use requirements.

In accordance with YouTube's requirements, by using Subvista you also agree to be bound by the YouTube Terms of Service. Your acceptance of these terms is a necessary condition for using our application, which includes the functionalities provided through the YouTube API. Furthermore, our use of information received from Google APIs adheres to Google's Privacy Policy, which we encourage you to review.

Subvista only downloads data absolutely necessary for its operation. These are the following.

  • The user's subscriptions.
  • Metadata of videos belonging to subscriptions.
  • OpenID for multi-user functionality within the application

Purchase information

If you purchase products through our Website, we collect and store your

  • Name
  • Email address
  • License Key

We need this information to verify that you are a license owner. This information can be useful for example when you lose your license key and want to retrieve it. We retain the personal information related to your purchase indefinitely unless you ask us to remove it. You can ask to change or remove your personal information by sending us an email at support[at]bytewise[dot]sulotions

Other personal information asked on the purchase form is collected by Stripe, our Payment Service Provider. We can retrieve but DO NOT store information visible on your invoice:

  • Full address
  • Company name (optional)
  • VAT number (optional)

We DO NOT collect or store your:

  • Phone number
  • Payment information (Credit/Debit card number, expiration date, or CCV code)

Or any other information collected by other third-party service providers such as Stripe. Information collected for/by Stripe is subject to the Privacy policy of Stripe (available here: https://stripe.com/privacy)

Support interactions

When handling support requests, we collect your:

Email address or Twitter handle The full content of the interactions between us, including screenshots, screen recordings, crash reports, or other diagnostic information/li> We retain support emails indefinitely. These interactions can help us identify and remove problems in Subvista and develop Subvista further based on user requests.

Crash Reports

When (re)starting Subvista after a crash, you have the option to send us the crash report which contains information about the Subvista and the operating system at the time of the crash. The crash report DOES NOT include personal data. You can enter your email address to send us the crash report, but if you don't voluntarily share it with us, we won't be able to identify you when we review the crash report. After receiving the crash reports, we treat them the same way as any other support interaction.

Newsletters

You can sign up for our newsletter on our Website. When you sign up for our newsletter using your email address, your email address will be added to our mailing list and you might receive newsletters from us occasionally.

We don't sell or share email addresses on our mailing list with third parties, except for our newsletter service provider which is necessary to send out the emails.

We retain your email address as long as you are subscribed to our newsletter. You can unsubscribe anytime in the emails sent to you or by requesting through email at support[at]bytewise[dot]sulotions

Registration

To prove that you are a licensed owner of Subvista, you need to register your Subvista app with a valid license key inside Subvista. During this registration process, Subvista sends the encrypted license key to the Bytewise Solutions server for validation. The server checks the license key and replies with a digitally signed confirmation if it is valid.

Update checking

If you have enabled the Check for Updates automatically option in the Preferences of Subvista, then Subvista checks once every day if there is a new update available. To do this, Subvista sends a request containing the version number of Subvista you are using, and a small amount of metadata about your device (such as which operating system version it is running) which may be necessary to determine if there is a new update and if it can be installed on your device.

Data NOT collected

We DO NOT collect any information about the way you use Subvista. We DO NOT have access to your subscriptions/watched videos and CAN NOT and DO NOT share these with third parties. Subvista DOES NOT collect or send out any private information. We and third parties DO NOT have access to:

  • Google Username
  • Google Passwords
  • Names and contents of files
  • Information from device sensors
  • Keyboard input
  • Screen content
  • Network traffic
  • Cameras
  • Microphones

Third-Party Vendors

  • Our payment service provider is Stripe
  • Our email service provider is Microsoft 365
  • Our support service solution provider is Canny
  • Our newsletters are sent out using SendGrid
  • We use plausible to track activities on our Site

Data Protection

We make sure that your personal data is treated securely. But remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. We protect your personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, we cannot guarantee that the stored data is absolutely secure. If we learn of a data breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on our Site or through other appropriate communication channels.

Your Rights

Concerning your personal data, you have the right to

Obtain information on whether or not your personal data is being processed and receive the personal data that is being processed in an intelligible form Request rectification or erasure of personal data, or restriction of or objection to the processing of your personal data. You may also request us to provide you your data To exercise these rights, please contact us by email at support[at]bytewise[dot]sulotions We may request you to provide a copy of your ID card or otherwise evidence of your identity.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes to this Privacy Policy on our Website or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided in the notification.